New eMaster™ Training and Development Programmes To Support Dealers Re-Opening.

As the economy starts to re-open after lockdown, now is the time for OEM’s and dealers to start to lay plans for when things begin to return to normal, and eMaster™ will be an indispensable tool to help vehicle sales bounce-back.

FISC’s Stephen Hebditch explains…. “An essential part of the eMaster™ re-opening support package will be the new training, development and consultancy programmes that we have developed for all our partners. As things begin to return to normal we are providing a full suite of support training modules to cover topics from basic refreshers right through to advanced skills. These materials will become available over the coming weeks to support dealers back to business approach, and will combine video as well as virtual and classroom sessions to ensure everyone can make the most of the pent-up demand.

Although we have continued to provide eMaster™ to our clients  during the lockdown, we have also reviewed and extended the range of our training services and now have a full suite of Development and Consultancy Retention and Loyalty Programmes. The new training materials support our global approach as we work closely with all our partners to deliver their specific strategic goals by integrating with each business.

The new materials are delivered by a blended approach of videos, webinars, eLearning, coaching and workshops. As eMaster™ sits within the overall customer retention strategy, the modules cover the full range of retention and loyalty topics including processes, structures and soft skills coaching, all aimed at improving our clients business”.

If you are looking to sell more cars, more profitably and with a clear focus on customer satisfaction and retention, please speak with us and we can provide more details of our Training and Development Portfolio.

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