eMaster™ Training & Consultancy

We offer a wide range of eMaster™ training from one-day system seminars to bespoke consultancy and in-dealer targeted live prospecting events

eMaster™ Training & Coaching

Available to OEM’s, finance companies and individual groups and dealerships, we have a dedicated eMaster™ training team that delivers a variety of solutions for all categories of staff, covering a wide range of subjects from basic eMaster™ usage, to detailed campaign creation and deal refinement. We also offer a bespoke hands-on consultancy programme which covers all aspects of the eMaster™ system as well as general processes, structures and soft skills training to improve overall vehicle sales as well as customer retention.

Our consultants will expertly convey the skills needed to be able to effectively use eMaster™ within your network or dealership. Our wide-ranging consultancy covers all aspects of eMaster™ including telephone skills coaching, ensuring you get the most from eMaster™ to maximise customer retention and finance renewals, as well as increase vehicle sales and margins.

Live 2-Day targeted training & prospecting in-dealer event

Our eMaster™ 2-Day Event is a targeted live training & prospecting in-dealer seminar, that encompasses both systems & telephone training. Over the two days, our consultants will teach you how to use your live finance database to identify and create opportunities within eMaster™, and show your sales teams how to understand and interpret the information to create powerful campaigns that culminate with making effective live phone calls that result in actual appointments and deals.

Producing real results

The aim our consultancy and training, is to ensure that delegates return to their dealerships and put their newfound eMaster™ knowledge into practice to generate finance renewal vehicle sales. This produces amazing results, with one client with 5 dealerships covering two brands producing 139 appointments with 67 cars sold, 100 % finance penetration …. a conversion rate of 48% over the 2-day event! Providing training in the dealership, working with live prospects, and combining it with telephone best practice coaching, replaces the traditional classroom theory with direct dealer application. The results speak for themselves.

Here are some of the course materials and modules we provide:

  • Area/Regional Manager Training (1-day or 2-day modules)
  • Regionally Based Dealer Training (1-day module for Sales Managers and Sales Executives)
  • Outbound Call Training (1-day module for Sales Executives and Internal CIC Colleagues)
  • Complete Best Practice Brochure “Key to Renewal Success” (Planning & Monitoring Leads, Coaching Skills, etc.)
  • Bespoke Online Webinars & Videos

Contact us now to find out more.

What Our Dealers Say

“eMaster has proven to be a great tool in increasing our customer retention. All our leads are easily accessible from the dashboard and are available for us to campaign as required".

"Total game changer! Targeted marketing with intelligent conversations with customers, it has put dealerships back in the 'Drivers Seat' ”.

"eMaster changes the way we do business in that we are now finding customers to match a specific car. We can better control the stock we wish to move faster, by finding the right customers for the stock and increasing sales opportunity at the same time". 

If you are an eMaster user and wish to find out more about our training or in-dealer 2-day event please contact training@fisconline.co.uk or speak to us on  +44 114 244 4264

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