Linking directly to your finance customer database, eMasterPortal™ allows you to set-up and manage your own customer engagement programme to trigger defined individual points of contact with each of your customers along a pre-determined timeline. eMasterPortal™ gives your customers secure access to their own personal website where they can view key details of their vehicle finance and end-of-term options, create their own new car deals, and communicate directly with you or their supplying dealer.
eMasterPortal™ will take both your finance retention performance and customer satisfaction to new heights in a fresh new digital approach to finance renewals and vehicle sales. eMasterPortal™ makes management of your finance renewals program straightforward and simple by communicating directly with your customers at exactly the right time.
Branded to your own corporate ID, the eMasterPortal™ website links directly with eMaster™, and allows you to set-up an automated process to reach-out at each stage of the customer journey along a pre-set timeline whether by mail, email or SMS.
eMasterPortal™ couldn’t be easier to set-up and manage, with day-to-day administration done from the main eMaster™ Dashboard. Using our predictive algorithms, eMasterPortal™ guides you through the process of setting up the customer contact timeline and communication channels as well as the financial parameters of any offers; with our expert team always on-hand to help and advise to ensure that you get the best results from the program.
Customers receive a personalised message containing a unique link which gives them secure access to their own personal area of the eMasterPortal™ website. From there, customers can view their finance information, get up to date settlement figures, obtain vehicle valuations, view details of a brand new vehicle deals, review their end of term options relevant to their finance agreement and directly contact you or their supplying dealership, all from within the portal.
eMasterPortal™ links directly to the main eMaster™ data engine, which means that customer information is always accurate and up-to-date via daily data feeds. As well as viewing vital pieces of finance information, customers can build their own deal on any vehicle they wish using all the latest manufacturer offers and data available from eMaster™. All customer activity is recorded, with contact requests and hot leads channelled back to the dealer or OEM via eMaster™, activating immediate alerts and sending notifications via the eMaster™ mobile App.
eMasterPortal™ creates real opportunities for you and your network. Your customers have unique access to all the information necessary for them to make an informed decision, particularly important at the end of their of finance term. Whether that’s refinancing an existing car, handing it back or wanting a quote for new car deal, it all means you can better serve your customer and ensures that you get the information and notification instantly via the eMaster™ dashboard and mobile App.
eMasterPortal™ can be accessed anywhere. It’s a web-based solution that works on any device with an internet connection and a web browser – PC, MAC, laptop, tablet or mobile phone. No software to install, no updates to run – just simple, direct access 24/7.
For a full no obligation demonstration of how eMaster will improve your sales cycle, margins and customer retention and will make a significant difference to your business, contact us now.
