eMaster’s Internal Contact Team (ICT) module is designed specifically for OEM’s, finance houses or large dealer groups who wish to use eMaster within their own dedicated central contact centre.
This dedicated system dashboard overlays on to the standard eMaster system. All customer opportunities, whether eMaster campaign customers, early settlement requests, end or term or other alerts, are automatically highlighted, picked up and managed. This allows an internal contact team to assist the dealer by making contact with customers on their behalf. Once contact is made, the opportunity can instantly be transferred back into the dealer’s eMaster dashboard.
All ICT and dealer activity is tracked in the customer contact history, and activity and performance can be accessed via the dedicated ICT reporting suite.