eMaster™ Modules

Perfectly tailored to fit your business needs

eMaster’s™ optional modules allow you to build a bespoke solution that will fit seamlessly into your business model.

Internal Contact Team Module

When it’s not possible for a dealership to contact every customer opportunity.

The eMaster™ Internal Contact Team (ICT) module is specifically designed to be used by a dedicated central contact centre.  The call centre system dashboard is accessed from the main eMaster™ platform. All customer opportunities, whether from eMaster™ campaigns, eMasterPortal™ leads, early settlement requests, end or term or other alerts are automatically highlighted and can be picked up and managed by a call centre team. This allows the contact team to reach out to customers directly or to assist the dealer by making contact on their behalf. Once contact is made, the opportunity can instantly be transferred back onto the dealer’s eMaster™ dashboard.

All ICT and dealer activity is tracked in the customer contact history, and activity and performance can be accessed via a dedicated ICT reporting suite.

Sales Executive Dashboard

eMaster™ identifies opportunities, and distributes leads to your sales team and tracks progress and activity.

The Sales Executive Dashboard allows eMaster™ leads to be delivered instantly…directly to your sales team. An easy-to-use interface, allows sales team members to view any bespoke customer offers that have been created by the management team or the OEM. eMaster™  holds telephone scripts and templates to handle any customer questions, ensuring that all the necessary information is available in one place to make a meaningful customer contact.

Activity can be tracked by management via the reporting suite or the management mobile APP.  eMaster’s™ flexibility allows it to be tailored exactly to suit individual business processes.

Retention Alerts

Throughout your customer’s ownership of their car, things happen and circumstances change.

Wouldn’t it be great if you knew when your customer would best benefit from an opportunity to change their car to meet changes in their life?

With eMaster’s™ Retention Alerts Module, that’s exactly what you get. If your customer requests an early settlement figure, if they make a service booking, or even if they reach a key point in the term of their agreement, eMaster™ will alert you on the eMaster™ dashboard, by email or via the eMaster mobile App, meaning that you never miss an opportunity.

And because of eMaster’s™ unique predictive algorithms, you will already have the best offer for your customer right at your fingertips….news that your customers will be pleased to receive.

Request a Demo

For a full no obligation demonstration of how eMaster™ and the Internal Contact Team Module will improve your sales cycle, margins and customer retention, please complete the form and contact us today.

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