FISC Announces New Global Head of Retention Products

The Directors of FISC are pleased to announce that Stephen Hebditch has been appointed to the newly created role of Global Head of Retention Products. Stephen joins FISC following 15 years with BMW Group Financial Services most recently where he held the position of Global Retention Manager based in Munich. Stephen will oversee all customer retention products globally and head up FISC’s retention team and lead the strategy to capture new clients as well as developing and rolling out new products to sit alongside FISC’s world class eMaster Customer Retention system.

Commenting David Smith Chairman said, “ We are delighted to welcome Stephen to the board. We have known Stephen for many years and his skills and knowledge in the area of customer retention are unrivalled.  This coupled with his experience of working in many markets across the world will help turbocharge our plans to expand and roll-out new products both in the UK and abroad.”

Commenting on his new appointment Stephen said, “I am absolutely thrilled to be joining the FISC team at such an exciting time as we move into new markets with an expanding range of products including the brand new version of eMaster and the ground breaking Customer Retention Portal. In addition I look forward to building on the company’s excellent reputation for customer service and training so that we help deliver a complete customer retention solution to our partners.”

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