eMaster Users See Improvement On Customer Retention!
FISC’s eMaster vehicle sales and renewal software has had a significant impact on customer retention will all clients both at dealer and manufacturer level. Andy Binns, eMaster’s Managing Director of Worldwide Sales explains “Over the past 2 years, analysis shows that eMaster has resulted in a substantial increase in customer retention rates across all our partners.
By comparing the retention rates for those customer included in eMaster campaigns versus those that weren’t, an average 11% uplift in retention was observed across all partners; with a fantastic 17% uplift observed for our best partner performer. This is hard evidence of eMaster’s power. It’s a very simple formula; more campaigns produced in eMaster means more vehicle sales and a bigger increase in customer retention. We are improving eMaster’s functionality on an ongoing basis and are investing heavily in system driven automation and propensity modelling to make finding a deal even easier”