eMaster™ Sales Renewal Team
We take care of your eMaster™ customer engagement while you run your business
Our Sales Renewal Team will manage your eMaster™ database and operate as an extension to your sales team, managing all day to day aspects of eMaster™ from campaign creation to making customer contact.
Our team are experts in eMaster™ and our contact centre will provide you with gold seam customer leads and appointments, leaving you to get on with running your business.
Our Sales Renewal Team will support you on your eMaster customer engagement.
How it works
We manage your Sales Renewals using our unique end-to-end engagement process to maximise opportunities and make it easy for you.
We liaise with management to agree an end-to-end process that fits in with your dealership’s processes, touch points and sales steps to avoid any overlap of activities.
We handle your end-of-term process and create leads from your eMaster™ database to contact on your behalf, refining your national campaigns and analysing your finance portfolio to find customers that match your stock position and customer vehicle return profile to identify hot opportunities.
We refine customer information campaign details to ensure each customer receives a personalised call reflecting their own individual situation.
We contact each customer on your behalf in a friendly, professional and compliant way using a combination of phone, eMasterPortal™, video calling, SMS and email.
We secure and diarise customer appointments all recorded in eMaster™ along with any notes. We brief management and seamlessly hand over the appointment to your sales team with all information stored within eMaster™.
We confirm the appointment with customers the day before via eMaster™ to reduce no shows.
After professionally handing over responsibility for the appointment to the dealership, it’s over to you to secure the renewal sale.
We achieve outstanding results
Our Sales Retention Team are all eMaster™ champions and will professionally manage your database, liaising with your management to become a valuable extension to your sales team.
We provide our clients with a premium service that is based on quality rather than quantity, giving exceptional results..
No time constraints
We set no time limits, spending as long as it takes with each customer, listening to their needs and wants enabling us to make a quality call each and every time with no time pressures.
We use a range of multi-channel communications including eMasterPortal™, phone, video calling, SMS and email to communicate directly with each customer.
We agree an end-to-end process to fit in with your dealership’s sales engagement programme, touch points and sales steps to avoid any overlap of activities.
We reach-out to customers on your behalf in a professional, friendly and flexible way that puts the customer at ease and produces real results.
We allocate retention experts to your dealership, to understand your business and establishing a relationship with your management team, sales executives as well as your customers.
No time constraints
of customers reach the end of their finance term
of customers are more likely to buy a car from an eMaster appointment
It costs 0x
more to find a new customer than retaining one
To discuss how our eMaster™ Sales Renewal Team could make a significant difference to your business, complete the form and contact us today.