A fresh new approach to finance renewals & customer engagement
The ground-breaking eMasterPortal™ brings the proven finance renewal power of eMaster™ direct to your customers. eMasterPortal™ is an imaginative advancement in customer engagement.
Linking directly to your finance customer database, eMasterPortal™ allows you to set-up and manage your own customer engagement programme to trigger defined individual points of contact with each of your customers along a pre-determined timeline. eMasterPortal™ gives your customers secure access to their own personal website where they can view key details of their vehicle finance and end-of-term options, create their own new car deals, and communicate directly with the finance company or their supplying dealer.
YOUR OWN CUSTOMER ENGAGEMENT PROGRAM
eMasterPortal™ will take both your finance retention performance and customer satisfaction to new heights in a fresh new digital approach to finance renewals and vehicle sales. eMasterPortal™ makes management of your finance renewals program straightforward and simple by communicating directly with your customers at exactly the right time.
Branded to your own corporate ID, the eMasterPortal™ website links directly with eMaster™, and allows you to set-up an automated process to reach-out at each stage of the customer journey along a pre-set timeline whether by mail, email or SMS.
Easy set-up & administration
eMasterPortal™ couldn’t be easier to set-up and manage, with day-to-day administration done from the main eMaster™ Dashboard. Using our predictive algorithms, eMasterPortal™ guides you through the process of setting up the customer contact timeline and communication channels as well as the financial parameters of any offers; with our expert team always on-hand to help and advise to ensure that you get the best results from the program.
The customer portal
Customers receive a personalised message containing a unique link which gives them secure access to their own personal area of the eMasterPortal™ website. From there, customers can view their finance information, get up to date settlement figures, obtain vehicle valuations, view details of a brand new vehicle deals, review their end-of-term options relevant to their finance agreement and directly contact the finance company or their supplying dealership, all from within the portal.
Up to the minute information
eMasterPortal™ links directly to the main eMaster™ data engine, which means that customer information is always accurate and up-to-date via daily data feeds. As well as being able to view vital pieces of finance information, customers can also build their own deal on any vehicle they wish using all the latest manufacturer offers and data available from eMaster™. All customer activity is recorded, with contact requests and hot leads channelled back to the dealer or OEM via eMaster™, activating immediate alerts and sending notifications via the eMaster™ mobile App.
eMasterPortal™ creates real sales and renewal opportunities. Customers have unique access to all the information necessary for them to make an informed decision, particularly important at the end of their finance term. Whether that’s refinancing an existing car, handing it back or wanting a quote for new car deal, it all means you can better serve your customer and ensures that you get the information and notification instantly via the eMaster™ dashboard and mobile App.
How it works
eMasterPortal™ can be accessed anywhere. It’s a web-based solution that works on any device with an internet connection and a web browser – PC, MAC, laptop, tablet or mobile phone. No software to install, no updates to run – just simple, direct access 24/7.
White labelled & bespoke
Customers receive a personalised message containing a unique link which gives them secure access to their own personal area of the eMasterPortal™ website. From there, customers can view their finance information, get up to date settlement figures, obtain vehicle valuations, view details of a brand new vehicle deals, review their end-of-term options relevant to their finance agreement and directly contact you or their supplying dealership, all from within the portal.
Simple system management
System management and administration is quick and easy and done via the eMaster™ dashboard. Most tasks are automated; you simply decide on the contact and engagement parameters for your customer database, and let eMasterPortal™ do the rest.
Using live data from the eMaster™ database, eMasterPortal™ is always up-to-date. This means that all payments, settlements, valuations, and manufacturer marketing offers are accurate, so customers get the very latest information and deals available. The in-built car configurator allows them to build their own deals around their own accurate financial position.
eMasterPortal™ makes the day-to-day management of your end-of-term contracts simple. Automatically contacting your customer database along your pre-set timeline by email or SMS, it gives them access to the key information necessary to make an informed choice of their end-of-term options. Having made their decision, eMasterPortal™ automatically stores and sends the information back to the supplying dealer and/or the finance company so it can be actioned, whether that’s changing their car, handing it back, refinancing, or making the final payment.
White labelled & bespoke
Simple system management
Request a Demo
For a full no obligation demonstration and to discuss how eMasterPortal™ could make a significant difference to your business, complete the form and contact us today.