Enhancements tailored to fit your business needs
The core functionality of eMaster™ can be enhanced with a selection of optional modules, allowing you to build a tailored solution that will fit seamlessly into your business model.
OEMs, finance companies and dealerships alike will benefit form the modular nature of eMaster™. Whether it’s passing leads between dealers and a Finance Company Retention Support Team, monitoring sales executive activity within eMaster™ or configuring alerts on key events and opportunities, eMaster™ can be configured just how you need it.
Internal contact team module
For use within your in-house contact centre.
The eMaster™ Internal Contact Team (ICT) module is specifically designed to be used by a dedicated central contact centre. The contact centre system dashboard is accessed from the main eMaster™ platform. All customer opportunities, whether from eMaster™ campaigns, eMasterPortal™ leads, early settlement requests, end-of-term or other alerts are automatically highlighted and can be picked up and managed by a contact centre team. This allows the contact team to reach-out to customers directly or to assist the dealer by making contact on their behalf. Once contact is made, the opportunity can instantly be transferred back onto the dealer’s eMaster™ dashboard.
All ICT and dealer activity is tracked in the customer contact history, and activity and performance can be accessed via a dedicated ICT reporting suite.
Sales executive dashboard
eMaster™ identifies opportunities, and distributes leads to your sales team and tracks progress and activity.
The Sales Executive Dashboard allows eMaster™ leads to be delivered instantly…directly to your sales team. The user friendly interface, allows sales team members to view any bespoke customer offers that have been created by the management team or the OEM. eMaster™ holds telephone scripts and templates to handle any customer questions, ensuring that all the necessary information is available in one place to make a meaningful customer contact.
Activity can be tracked by management via the reporting suite or the management mobile APP. eMaster’s™ flexibility allows it to be tailored exactly to suit individual business processes.
Throughout the term of the customer’s finance agreement, things happen and circumstances change.
Wouldn’t it be great if you knew when your customer would best benefit from an opportunity to change their car to meet changes in their life?
With eMaster’s™ Retention Alerts Module, that’s exactly what you get. If your customer requests an early settlement figure, if they make a service booking, or even if they reach a key point in the term of their agreement, eMaster™ will alert you on the eMaster™ dashboard, by email or via the eMaster™ mobile App, meaning that you never miss an opportunity.
And because of eMaster’s™ unique predictive algorithms, you will already have the best offer for your customer right at your fingertips.
Request a Demo
For a full no obligation demonstration and to discuss how eMaster™ could make a significant difference to your business, complete the form and contact us today.