Document Library & Complaints Process
Regulation can be a tricky business and people can’t be expected to remember everything. That’s why every regulated team-member and user has access to a customisable library of reference documents which can be housed in the Document Library of the FCA Dashboard. Whether you need a reminder of why, when, how or what, you can easily and quickly find the answer!
The recording of customer complaints and their outcomes is critical to the continued success of any business. Using the FCA Dashboard Complaints tool makes this job simple and straightforward, enabling root causes to be identified so that remedial action can be taken swiftly. The FCA Dashboard makes complaints handling easy, enabling reports to be run to analyse customer complaints data and identify trends with ease, and also providing the data required for GABRIEL submissions.