Our mission is to be a people-led organisation delivering the best products and services to make our clients’ businesses more efficient, effective and successful.
Since 2004, we have grown to be one of the largest UK suppliers of software and services to the motor industry with nearly 1 in 3 UK dealerships using our solutions. We are now an international business and are rapidly expanding both at home and overseas.
Our products and services are used by world leading motor manufacturers and finance companies, and we pride ourselves on supplying all of our clients with products and services that actually make a difference to their business and customers. Our company was founded on entrepreneurial spirit and we still foster this today as we constantly strive to improve our systems and services.
A key factor in our growth is the client-orientated culture which we foster, which focuses on developing client trust by providing the best systems and services, with first class product knowledge and support.
The quality of our customer service is monitored on an ongoing basis and this results in exceptional levels of client retention driven by detailed product knowledge and a deep understanding of how the systems and services work in our clients business.
Our employees bring with them a wealth of knowledge and expertise and are encouraged to become product champions, empowering them to think outside the box and express themselves to make the best decisions.
This approach sets us apart from our competitors and ensures that our clients and their customers get the best possible outcomes.
Our business culture is driven by our senior management team, who have in-depth knowledge of the motor, F&I and compliance industries. This enables our systems and services to be designed with the end users in mind, knowing exactly how they will fit into our clients’ processes to optimum effect.
Working as an integral part of a team, our employees are encouraged to communicate openly and freely with each other to understand every aspect of our business and stay in touch with clients to gain feedback to assist in the constant improvement and development of all of our products and services.
Working with clients from the motor, finance and insurance sectors, it’s essential that employees have the relevant requisite experience and expertise. A structured programme of training and development, together with ongoing monitoring and performance appraisals, ensure all are viewed as an invaluable long term investment.
We know how to bring out the best in all our team members and how to develop your skills. All this leads to a dynamic, enthusiastic and happy team that can help us to delight our clients and continue to grow our company in the future.
DIVERSITY AND INCLUSION
Our success so far has been built on the experience and quality of our employees. Our aim is to bring out the best and maximise the potential of all of our people. Whilst operating as part of a team, we also understand that people are individuals and we recognise that everyone is different.
FISC is a company that believes that encouraging the creativity, teamwork and passion of its people is the pathway to success. Every day brings something new, be it a challenge or an opportunity, but working together we all grow and we all succeed.