| Feature |
Description |
| Web-Based |
Access it anywhere |
| System Flexibility |
Easy maintenance screens allow you to set your own parameters; technicians, efficiencies, hours available, rates etc |
| Handles All Inbound Enquiries |
Can be configured for a telephone receptionist or service advisor, to ensure that no valuable enquiry goes missing |
| Full Workshop Diary |
Easy diary allows users to see instantly how many hours are available/sold. All graphically illustrated as more hours are sold |
| Loan Car Management |
Your loan car fleet is managed by the system. Which cars are available on any given day is easily and clearly shown |
| Assists In The Sale Of Add-ons |
Reminds the Service Advisor to sell up each and every time, as the system automatically produces a pre-determined Health Check for every booking, producing a check list for the technician to follow and complete |
| Manages All Follow-Ups |
Managing future follow-ups is simple, straightforward and incredibly effective, as the system shows which follow ups and tasks need to be done on any given day |
| Full Communications Module |
At the click of a button you can contact your customers by mail, SMS or telephone. |
| SMS Keeps You In Touch With Your Customers |
This feature is automated throughout the system, simply configure it to happen exactly how and when you want and it's automatically actioned behind the scenes. Marketing or recalls can also be done in a similar way |
| Editable Telephone Scripts |
The system allows you to keep your own telesales scripts to make it even easier for the user when prospecting by phone |
| Up To The Minute Reports Measure Complete Departmental Performance |
By individual user or by dealership, you can view: inbound & outbound calls taken to appointments made, inbound & outbound appointments made to hours sold, value of additional work sold per service advisor and technician, technician efficiency, workshop efficiency, workshop productivity, workshop utilisation, as well as lost sales analysis |
| Keeps Complete Customer History |
Records every point of contact with the customer, including SMS or mailer, along with a complete service history on the vehicle |
| Full Training & Support |
Installing Service Tracker couldn’t be easier, with full on-site and virtual training available. Ongoing support from our help desk is only ever a phone call away |
| Links To Other Systems |
We are happy to discuss integration with your DMS supplier |
