FCA Tracker Call Centre Edition Key Features

Key Features

Feature Description
Web-based No software required. Can be accessed via the Internet from anywhere
System User Flexibility Unlimited user access. Can be used in a single or multi site business
Dialler Link Can be linked to a dialler
Interface Flexibility The user interface can be bespoke to any design and corporate ID
Fully Hierarchical Reporting Consolidate reports across multiple sites, by region, zone or nationally
Complete FCA Compliance Process Lays down a formal procedure for sales scripts, status disclosure, demands and needs and product recommendations
Editable Demands and
Needs Questions
Tailored exactly to your business and product range. Works through the FSA regulations with a customer in a simple, step by step process
Editable Sales Scripts Tailored to each product. Fully configurable
Automated System Recommendations & Quotations The system automatically makes recommendations, quotations and checks eligibility
FCA Compliance and Insurance Paperwork Prints out FCA pack, policies/certificates and fulfilment pack all configured to your exact needs
Flexible Data Transfer Data can be sent electronically to any number of insurance providers
Full Compliance Reporting Suite Compliance statistics available at all levels
Monitor Performance Sales information consolidated or drill down to department, branch or sales advisor
FCA & Product Learning Module On-demand web-based FCA & product training courses available via e-learning module from within the system
System Training & Support Both virtual and classroom training and support available